Karaca Romania Privacy Notice

INTRODUCTION

As KARACA PORSELEN ROMANYA SRL, we are committed to protect your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at privacy@karaca.ro.

When you visit our store or website www.karaca.ro (“Site”) and use our products and services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important.

This privacy policy applies to all information collected through our stores, website, App and/or any related services, sales, marketing activities or events (we refer to them collectively in this privacy policy as the “Sites”).

WHAT INFORMATION DO WE COLLECT?

We collect personal information that you provide to us such as name, address, contact information.

We collect personal information that you voluntarily provide to us at the Sites expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make and the products and features you use. The personal information we collect can include the following:

We collect your first and last name, email address, location, phone number, and other similar contact data.

We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected:

Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our websites.

We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information.  This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.

We also collect information through cookies and similar technologies. 

HOW DO WE USE YOUR INFORMATION?

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.  You can opt-out of our marketing emails at any time.

We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the stores.

We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. 

We may use your information to request feedback and to contact you about your use of our Sites.

We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention).

If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share and disclose your information in the following situations:

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time.  This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We may use third-party advertising companies to serve ads when you visit the Sites. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you. 

We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

We may share your information with our business partners to offer you certain products, services or promotions.

We may disclose your personal information for any other purpose with your consent.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. For more information about cookies and how to change your preferences, you can check our cookie panel on our website.

DO WE USE GOOGLE MAPS?

This website, uses Google Maps APIs. You may use the Google Maps to locate our store.

By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service. 

IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Our servers are located in Turkey. If you are accessing our Sites from outside Romania, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in Turkey and other countries.

If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.

WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

The Sites may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Sites. You should review the policies of such third parties and contact them directly to respond to your questions.  

HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from or market to children under 18 years of age.  By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site.  If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.  If you become aware of any data we have collected from children under age 18, please contact us at privacy@karaca.ro

WHAT ARE YOUR PRIVACY RIGHTS?

You have certain rights under applicable data protection laws.  These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability.

In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites.

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. You can also opt-out by:

Noting your preferences at the time you register your account with the Sites.
Logging into your account settings and updating your preferences.
Contacting us using the contact information provided below.

DO WE MAKE UPDATES TO THIS POLICY?

We may update this privacy policy in order to comply with current regulations and keep updated. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, email Data Protection Officer at ali.ozdilek@jurcom.nl

If you have any further questions or comments about us or our policies, email us at privacy@karaca.ro or contact us by post at:

KARACA PORSELEN ROMANYA SRL

A corporation established and existing under the laws of Republic of Romanya, Nr. Reg. Comertului with No:J23/1778/24.04.2018 with its headquarters at Oraş Pantelimon, Bulevardul BIRUINTEI, Nr.59, (DN 3, KM 10+0,85) CORP 2- BIROURI, Judet Ilfov

Telefon: +40 800 895 250

 

KARACA COOKIE POLICY

KARACA is committed to providing you with full and transparent information about cookie use.

1. Information about Our Use of Cookies
   Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
   A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
   The cookies used on www.karaca.ro fall into the following categories:

• Strictly necessary cookies
• Analytical/performance cookies
• Functionality cookies
• Targeting cookies

For more information about cookies see the further reading below.

 

2. Strictly Necessary Cookies
   These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
   Essential cookies let you move around the website and use essential features; essential cookies remember what is in your basket when you move to check out and record your bank details allowing you to purchase goods online. Essential cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.
   Karaca use essential cookies to remember information you will have entered when you navigate to different pages in a single web browser session, remember information entered into forms, including promotion codes, remember the goods in your basket when you get to the checkout page, and identify you as being logged in to www.karaca.ro Accepting essential cookies is a condition of using www.karaca.ro , so if you prevent these cookies we cannot predict how the website will perform during your visit.
3. Analytical/Performance Cookies
   They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
   Analytical cookies collect information about how you use the website e.g., which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help Karaca improve the functionality of our website, understand what interests our users and measure how effective our advertising is.
   Karaca uses analytical cookies to provide statistics on how the website is used, see how effective our adverts and emails are (we don't use this information to target adverts to you when you visit other websites), provide feedback to partners that one of our visitors also visited their website. This can include details of any products bought. This lets our partners improve their websites, but we don't allow our partners to reuse this information for further advertising, help us improve the website by measuring any errors that occur and to test different designs of our website.
   In some cases, some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed above. Using our site indicates that you accept the use of analytical cookies. Accepting these cookies is a condition of using www.karaca.ro , so if you prevent them we cannot guarantee how the website will perform for you.

 

4. Functionality Cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of region within Romania).
Karaca uses functionality cookies to remember settings you have applied such as layout, text size, preferences and colours, remember if we have already asked you if you want to fill in a survey, show you when you're logged in to the website and share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose. Some of these cookies are managed for us by third parties, where this is the case, we do not allow the third party to use the cookies for any purpose other than those listed above.
You can control whether or not these cookies are used, but preventing them may mean we are unable to offer you some of our online services and will reduce the support we can offer you. It is also possible that preventing these cookies stops us remembering that you did not want a specific service.

 

5. Targeting Cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Targeting cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website.
Karaca uses targeting cookies to link to advertising services provided by Google such as Google Analytics, Google Ads Remarketing, Google Tag Manager, Instagram, Facebook, Facebook Pixel, Hotjar, Segmentify as outlined in our privacy policy, who may subsequently use information about your visit to target advertising to you on other websites, provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in, provide third parties with information on your visit so they can direct you to Karaca products you may be interested in. You can control whether or not these cookies are used, but preventing them may stop us from offering you some of our online services. Most of these cookies are managed by third parties, and you may use the third parties' own tools to prevent these cookies.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

 

Cookie Policy Updating

We will make sure this cookie policy is kept up to date. Please check the current version available from time to time in order to verify if any change has occurred.