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Authorized Service Points
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Shipment and Delivery
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Returns
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Warranty and after sales services
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Authorized Service Points
Shipment and Delivery
Can I get information about payment options? Is it safe to do shop online with a credit card at Karaca? How can I cancel my order? How to cancel in the customer account: Your order was canceled unintentionally? When will I receive my order? / How long will my order be delivered? How much will I pay for shipping? How do I track the delivery status of my order?
Can I get information about payment options?
  • Payment by Credit Card:
  • You can pay conveniently and securely with your credit card while shopping. You can pay with MasterCard, Visa, Maestro credit cards. Your credit card will only be used during payment.
Is it safe to do shop online with a credit card at Karaca?

  • Your credit card information is encrypted with the SSL. Thanks to this high security-standard, shopping with a credit card is secure at Karaca.
  • If you wish, you can use the 3DS authentication when completing your order. Authentication ensures that credit card transactions on the Internet can be secured using special encryption methods.
  • You do not need any additional software for these steps. Both registered and unregistered customers are automatically redirected to the bank's website during the payment process. To complete the order, please follow the steps provided here.

How can I cancel my order?

  • A completed order can not be cancelled. As long as the order has not yet been packed, you can cancel it and reorder if necessary.

How to cancel in the customer account:

  • Open your my orders in the customer account.
  • Select the order you would like to cancel.
  • Cancel the entire order via "cancel order" or cancel individual items via "cancel article" and follow the further steps on the screen.
  • You will receive a confirmation by e-mail if the cancellation was successful.

Your order was canceled unintentionally?

  • We're sorry. It may happen that an item is already sold out, but is still displayed as available in the shop. In very rare cases, the order is then canceled by the system again.

When will I receive my order? / How long will my order be delivered?

  • The delivery time may vary depending on the place of arrival and the availability of the assortment of goods.

How much will I pay for shipping?

  • We charge a standard shipping price of 20 Lei within Romania and free shipping over 250 Lei

How do I track the delivery status of my order?

  • When you are logged in to your account, you can follow the current status of the order you want to know the delivery status from My Orders page with Order Tracking. In addition, you will be notified by the shipping company by SMS and e-mail when your order departs for delivery.

Returns
What should I do to return products I bought online? How long does the refund of returned products take to show up on my bank account?
What should I do to return products I bought online?
  • You can return all products that meet the conditions of return unconditionally within 14 working days from the date of delivery. To return your order, you can log into your account and select the order you want to return or some of the products in your order from the "My Orders" section. Then follow the steps on the page to create your return request. With the return shipping code we will provide, you can send us the products without shipping fee. Once we receive the returned items, we will take action, and your refund will be processed within 14 days.
How long does the refund of returned products take to show up on my bank account?

  • Once we get the products you returned, you will be refunded within the next 14 days with the same payment method you made. Reflection of the credit card refund process is realized within the period determined by your bank. You can find out more by calling your bank. Thank you for your understanding.

Warranty and after sales services
When I return the product, will there be a deduction from the full refund? What should I do if I get a different product from the one I ordered?
When I return the product, will there be a deduction from the full refund?
  • When you return your product, the entire price for the purchased products is refunded.
What should I do if I get a different product from the one I ordered?

  • We are so sorry for the confusion we have caused. If you experience such a situation, please kindly inform us through the request form on our site. You can return the wrongly shipped products without charge with the return shipping code we provide.

Shipment and Delivery

Can I get information about payment options?

  • Your credit card information is encrypted with the SSL. Thanks to this high security-standard, shopping with a credit card is secure at Karaca.
  • If you wish, you can use the 3DS authentication when completing your order. Authentication ensures that credit card transactions on the Internet can be secured using special encryption methods.
  • You do not need any additional software for these steps. Both registered and unregistered customers are automatically redirected to the bank's website during the payment process. To complete the order, please follow the steps provided here.

  • A completed order can not be cancelled. As long as the order has not yet been packed, you can cancel it and reorder if necessary.

  • Open your my orders in the customer account.
  • Select the order you would like to cancel.
  • Cancel the entire order via "cancel order" or cancel individual items via "cancel article" and follow the further steps on the screen.
  • You will receive a confirmation by e-mail if the cancellation was successful.

  • We're sorry. It may happen that an item is already sold out, but is still displayed as available in the shop. In very rare cases, the order is then canceled by the system again.

Returns

What should I do to return products I bought online?

  • Once we get the products you returned, you will be refunded within the next 14 days with the same payment method you made. Reflection of the credit card refund process is realized within the period determined by your bank. You can find out more by calling your bank. Thank you for your understanding.

Warranty and after sales services

When I return the product, will there be a deduction from the full refund?

  • We are so sorry for the confusion we have caused. If you experience such a situation, please kindly inform us through the request form on our site. You can return the wrongly shipped products without charge with the return shipping code we provide.